Little Big Things 163 Ways to Achieve Excellence by Thomas J Peters Hardcover 2010-image
Little Big Things 163 Ways to Achieve Excellence by Thomas J Peters Hardcover 2010-image

Little Big Things 163 Ways to Achieve Excellence by Thomas J Peters Hardcover 2010

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LCCN: 2009-051160 TitleLeading: The Book Title: Little Big Things : 163 Ways to Pursue Excellence ISBN-13: 9780061894084 Language: English brand: HarperCollins Reviews: "Those who want to improve their business, whether a boss or an employee, will find great ideas in this compelling and very browsable book." -- Library Journal "If you truly believe 'excellence' is what Tom Peters is all about, then you will buy this book, read it, learn from it and go away confirmed in your belief. Tom's 163 tips are validated through experience again and again." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People and The Leader in Me "The single best management book I've ever read." -- Warren Bennis, If you truly believe 'excellence' is what Tom Peters is all about, then you will buy this book, read it, learn from it and go away confirmed in your belief. Tom's 163 tips are validated through experience again and again., Those who want to improve their business, whether a boss or an employee, will find great ideas in this compelling and very browsable book., 'If you truly believe ?excellence? is what Tom Peters is all about, then you will buy this book, read it, learn from it and go away confirmed in your belief. Tom's 163 tips are validated through experience again and again.' (Stephen R. Covey, author of The 7 Habits of Highly Effective People and The Leader in Me) Synopsis: "It is [Tom] Peters--as consultant, writer, columnist, seminar lecturer, and stage performer--whose energy, style, influence, and ideas have [most] shaped new management thinking." --Movers and Shakers: The 100 Most Influential Figures in Modern Business "We live in a Tom Peters world." --Fortune Magazine Business uber-guru Tom Peters is back with his first book in a decade, The Little Big Things. In this age of economic recession and financial uncertainty, the patented Peters approach to business and management--no-nonsense, witty, down-to-earth, insightful--is more pertinent now than ever. As essential for small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get "back to the basics" of running a successful enterprise., "It is [Tom] Peters--as consultant, writer, columnist, seminar lecturer, and stage performer--whose energy, style, influence, and ideas have [most] shaped new management thinking." -- Movers and Shakers: The 100 Most Influential Figures in Modern Business "We live in a Tom Peters world." -- Fortune Magazine Business uber-guru Tom Peters is back with his first book in a decade, The Little Big Things . In this age of economic recession and financial uncertainty, the patented Peters approach to business and management--no-nonsense, witty, down-to-earth, insightful--is more pertinent now than ever. As essential for small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get "back to the basics" of running a successful enterprise., "It is Tom] Peters--as consultant, writer, columnist, seminar lecturer, and stage performer--whose energy, style, influence, and ideas have most] shaped new management thinking." -- Movers and Shakers: The 100 Most Influential Figures in Modern Business "We live in a Tom Peters world." -- Fortune Magazine Business uber-guru Tom Peters is back with his first book in a decade, The Little Big Things . In this age of economic recession and financial uncertainty, the patented Peters approach to business and management--no-nonsense, witty, down-to-earth, insightful--is more pertinent now than ever. As essential for small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get "back to the basics" of running a successful enterprise., #131 The Case of the Two-Cent Candy Years ago, I wrote about a retail store in the Palo Alto environs-a good one, which had a box of two-cent candies at the checkout. I subsequently remember that "little" parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine-from retailers to bankers to plumbing-supply-house owners-have come up to remind me, sometimes 15 or 20 years later, of "the two-cent candy story," and to tell me how it had a sizable impact on how they did business, metaphorically and in fact. Well, the Two-Cent Candy Phenomenon has struck again-with oomph and in the most unlikely of places. For years Singapore's "brand" has more or less been Southeast Asia's "place that works." Its legendary operational efficiency in all it does has attracted businesses of all sorts to set up shop there. But as "the rest" in the geographic neighborhood closed the efficiency gap, and China continued to rise-race-soar, Singapore decided a couple of years ago to "rebrand" itself as not only a place that works but also as an exciting, "with it" city. (I was a participant in an early rebranding conference that also featured the likes of the late Anita Roddick, Deepak Chopra, and Infosys founder and superman N. R. Narayana Murthy.) Singapore's fabled operating efficiency starts, as indeed it should, at ports of entry-the airport being a prime example. From immigration to baggage claim to transportation downtown, the services are unmatched anywhere in the world for speed and efficiency. Saga . . . Immigration services in Thailand, three days before a trip to Singapore, were a pain. ("Memorable.") And entering Russia some months ago was hardly a walk in the park, either. To be sure, and especially after 9/11, entry to the United States has not been a process you'd mistake for arriving at Disneyland, nor marked by an attitude that shouted "Welcome, honored guest." Singapore immigration services, on the other hand: The entry form was a marvel of simplicity. The lines were short, very short, with more than adequate staffing. The process was simple and unobtrusive. And: The immigration officer could have easily gotten work at Starbucks; she was all smiles and courtesy. And: Yes! Yes! And . . . yes! There was a little candy jar at each Immigration portal! The "candy jar message" in a dozen ways: "Welcome to Singapore, Tom!! We are absolutely beside ourselves with delight that you have decided to come here!" Wow! Wow! Wow! Ask yourself . . . now: What is my (personal, department, project, restaurant, law firm) "Two-Cent Candy" Does every part of the process of working with us/me include two-cent candies Do we, as a group, "think two-cent candies" Operationalizing: Make "two-centing it" part and parcel of "the way we do business around here." Don't go light on the so-called substance-but do remember that . . . perception is reality . . . and perception is shaped by two-cent candies as much as by that so-called hard substance. Start: Have your staff collect "two-cent candy stories" for the next two weeks in their routine "life" transactions. Share those stories. Translate into "our world." And implement. Repeat regularly. Forever. (Recession or no recession-you can afford two cents.) (In fact, it is a particularly Brilliant Idea for a recession-you doubtless don't maximize Two-Cent Opportunities. And what opportunities they are.) Genre: Business & Economics Item Length: 8.2 in gtin13: 9780061894084 ISBN-10: 0061894087 LC Classification Number: HD70.U5P4245 2010 Intended Audience: Trade Author: Thomas J. Peters Number of Pages: 576 Pages Publication Year: 2010 Item Weight: 24.1 Oz Format: Hardcover Item Height: 1.7 in Publisher: HarperCollins Item Width: 5.5 in Topic: Personal Success, Education, Industrial Management, Motivational, Management

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The Little Big Things: 163 Ways to Pursue EXCELLENCE - Hardcover - GOOD Product Id: 0061894087 Condition: USED_GOOD Notes: Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc...

  1. This book is packed with powerful, bite-sized wisdom that’s easy to digest but leaves a lasting impact. Thomas J. Peters delivers practical, no-nonsense advice on excellence in business and life. Even though it’s used, the condition is solid—just minor wear. A must-read for anyone looking to sharpen their mindset and habits!

    Michał Adamczyk

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