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How Did That Happen?: Holding People Accountable for Results the Positive, P.... You are purchasing a Very Good copy of 'How Did That Happen?. : Holding People Accountable for Results the Positive, Principled Way'. Condition Notes: Book is in very good condition and may include minimal underlining highlighting. Note : Any images shown are stock photographs and product may differ from what is shown. You are purchasing a Very Good copy of 'How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way' Condition Notes: Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.