Satisfao e fidelizao dos clientes by Thomas Becker (Portuguese) Paperback Book
$ 36.39
Description
Satisfao e fidelizao dos clientes by Thomas Becker (Portuguese) Paperback Book. Author Thomas Becker. Format Paperback. Publisher International Book Market Service Ltd. Satisfao e fidelizao dos clientes by Thomas Becker Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Na minha tese "Satisfação e fidelização do cliente na venda técnica de produtos de tecnologia médica em mercados nacionais B2B" para o programa de graduação Engenheiro de Vendas, Diretor Técnico de Vendas, investigo a influência decisiva do serviço pós-venda na satisfação do cliente. Para tal, determinei níveis específicos de satisfação dos clientes no nosso sector, aplicando métodos comprovados como o Net Promoter Score (NPS) e o Customer Satisfaction Score (CSAT). Estes métodos permitem obter informações pormenorizadas sobre a satisfação dos nossos clientes e medir a sua comparar os dados recolhidos com as teorias e os artigos científicos existentes, consegui obter conhecimentos bem fundamentados. Utilizei estas descobertas para obter medidas específicas para melhorar a satisfação dos clientes e reforçar a sua lealdade. O meu objetivo era desenvolver estratégias práticas e realizáveis que não só aumentassem a satisfação dos clientes, mas também promovessem relações comerciais a longo prazo. Details ISBN 6203281387 ISBN-13 9786203281385 Title Satisfao e fidelizao dos clientes Author Thomas Becker Format Paperback Year 2025 Pages 76 Publisher International Book Market Service Ltd GEItemID:170069564; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
