Kundenmitwirkung bei der Dienstleistungsspezifizierung: Auswirkungen auf Kundenb-image

Kundenmitwirkung bei der Dienstleistungsspezifizierung: Auswirkungen auf Kundenb

$ 54.44

Book Series: Fokus Dienstleistungsmarketing Ser. Format: Trade Paperback Publisher: Springer Fachmedien Wiesbaden Gmbh Genre: Business & Economics Number of Pages: Xxii, 259 Pages Type: NA Language: German Item Width: 5.8 in gtin13: 9783658165673 Book Title: Kundenmitwirkung Bei der Dienstleistungsspezifizierung : Auswirkungen Auf Kundenbeurteilung Und -Verhalten Illustrator: Yes Item Weight: 16 Oz Item Length: 8.3 in Author: Lennart Straus ISBN: 9783658165673 Publication Year: 2016 Publication Name: NA Topic: Consumer Behavior ISBN-13: 9783658165673

Description

Kundenmitwirkung bei der Dienstleistungsspezifizierung by Lennart Straus Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Lennart Straus untersucht in drei Experimenten, wie sich die Kundenmitwirkung in der Spezifizierungsphase des Dienstleistungsprozesses auf die kundenseitige Leistungsbeurteilung und die Verhaltensabsichten der Kunden auswirkt. Publisher Description Lennart Straus untersucht in drei Experimenten, wie sich die Kundenmitwirkung in der Spezifizierungsphase des Dienstleistungsprozesses auf die kundenseitige Leistungsbeurteilung und die Verhaltensabsichten der Kunden auswirkt. Die Ergebnisse zeigen, dass Kunden nicht nur die Kosten oder den Nutzen ihrer Mitwirkung beurteilen, sondern bereits in dieser frühen Phase des Prozesses psychologisches Eigentum gegenüber der spezifizierten Leistung entwickeln. Die Ergebnisse machen zudem deutlich, dass das psychologische Eigentum einen stark positiven Einfluss auf die Zufriedenheit und die Kaufentscheidung entfaltet, die Entstehung des psychologischen Eigentums jedoch je nach Typ der spezifizierten Leistung variiert. Details ISBN 3658165677 ISBN-13 9783658165673 Title Kundenmitwirkung bei der Dienstleistungsspezifizierung Author Lennart Straus Format Paperback Year 2016 Pages 259 Publisher Springer-Verlag Berlin and Heidelberg GmbH & Co. KG GE_Item_ID:158875741; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

  1. Seller sent me the wrong book, but the book they sent sounded interesting enough for me to keep it. I still contacted the seller and communication was fast and professional. They apologized for sending me the wrong book and said I could return it for a refund. I told them that I liked the book they sent me and wanted to keep it. They were happy. Told them thank you and happy new year. People make mistakes, but the fact that this seller was quick and professional and apologized made a difference.

    Prototype074

  2. The basket is perfectly what I ordered and as listed. It came in the factory packaging and was perfect upon delivery. Thank you postal service lol. The delivery took way longer than listed though, it was listed to come in a week from purchase, but took a whole month. I had some concerns at first, but communication with the company was top notch and they were very professional and answered most of my questions satisfyingly. Just prepare for a longer wait than listed, but I got what I bought lol.

    coalmineedbb

  3. The two new out-of-print books I ordered were exactly as described and shipped promptly. I did ask the seller's support person (an AI chatbot, I think) to be sure to package the items carefully, and "he" said that he'd make that request of the shipping department. I knew this was hooey, and as I expected, the books were shipped in nothing but a padded paper mailer, no other protection. I got lucky, no damage, but don't bother making special requests of this seller.

    Olivier Marguillard

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