Der Einfluss des Beschwerdekanals auf das Kndigungsverhalten by Stefan Garding (-image

Der Einfluss des Beschwerdekanals auf das Kndigungsverhalten by Stefan Garding (

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Publication Year: 2022 Type: NA Publication Name: NA Item Weight: 8.2 Oz Genre: Business & Economics Author: Stefan Garding gtin13: 9783658365233 Topic: Marketing / General Publisher: Springer Fachmedien Wiesbaden Gmbh Book Series: Applied Marketing Science / Angewandte Marketingforschung Ser. ISBN: 9783658365233 Book Title: Einfluss Des Beschwerdekanals Auf Das Kündigungsverhalten Illustrator: Yes Format: Trade Paperback ISBN-13: 9783658365233 Language: German Item Width: 5.8 in Item Length: 8.3 in Number of Pages: Xvii, 151 Pages

Description

Der Einfluss des Beschwerdekanals auf das Kndigungsverhalten by Stefan Garding Estimated delivery 3-12 business days Format Paperback Condition Brand New Description In der aktuellen Forschung zum Beschwerdemanagement wurden die unterschiedlichen Auswirkungen von interaktiven und schriftlichen Beschwerdekanälen auf den Erfolg einer Beschwerdebearbeitung noch nicht untersucht. Publisher Description In der aktuellen Forschung zum Beschwerdemanagement wurden die unterschiedlichen Auswirkungen von interaktiven und schriftlichen Beschwerdekanälen auf den Erfolg einer Beschwerdebearbeitung noch nicht untersucht. Die vorliegende Studie schließt diese Forschungslücke. Die empirische Untersuchung von Unternehmensdaten legt nahe, dass Beschwerden über schriftliche Beschwerdekanäle im Vergleich zu interaktiven Beschwerdekanälen zu einer geringeren Kündigungshäufigkeit nach einer Beschwerde führen können. Dieser positive Effekt ist stärker für Beschwerden von älteren Kunden und bei schwerwiegenden Fehlern in der Dienstleistung. Die Dauer der Geschäftsbeziehung zwischen Kunde und Unternehmen hat hingegen keinen Einfluss auf die Kündigungshäufigkeit im Vergleich der Beschwerdekanäle. Potenzielle Selbstselektionseffekte in der Wahl des Beschwerdekanals durch den Kunden werden durch ein statistisches Matching-Verfahren reduziert. Das Risiko einer Verzerrung der Ergebnisse durch mögliche Unterschiede in der Qualität der Beschwerdebearbeitung wird durch einen post-hoc Test minimiert. Die Ergebnisse der Studie sind für Theorie und Praxis relevant. Details ISBN 3658365234 ISBN-13 9783658365233 Title Der Einfluss des Beschwerdekanals auf das Kndigungsverhalten Author Stefan Garding Format Paperback Year 2022 Pages 151 Edition 1st Publisher Springer Fachmedien Wiesbaden GE_Item_ID:137651913; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

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