Kundenorientierte Prozessverbesserungen : Konzepte Und Fallstudien, Hardcover...-image

Kundenorientierte Prozessverbesserungen : Konzepte Und Fallstudien, Hardcover...

$ 52.86

Publication Name: Kundenorientierte Prozessverbesserungen : Konzepte Und Fallstudien Item Height: 0.2 in Type: Textbook Book Title: Kundenorientierte Prozessverbesserungen : Konzepte Und Fallstudie ISBN: 9783540418382 Item Length: 9.3 in Publisher: Springer Berlin / Heidelberg Format: Hardcover Item Weight: 43.4 Oz Author: Peter Kischka gtin13: 9783540418382 Number of Pages: VIII, 262 Pages Subject Area: Business & Economics Subject: Management Language: German Publication Year: 2001 Item Width: 6.1 in

Description

Kundenorientierte Prozessverbesserungen : Konzepte Und Fallstudien, Hardcover by Jammernegg, Werner (EDT); Kischka, Peter (EDT), ISBN 3540418385, ISBN-13 9783540418382, Like New Used, Free shipping in the US Kundenanforderungen und Kundenzufriedenheit sind Ausgangspunkt für die Gestaltung bzw. Reorganisation der Geschäftsprozesse eines Unternehmens. Das vorliegende Buch zeigt auf, wie kundenorientierte Prozessverbesserungen durchgeführt werden, um die Wettbewerbsfähigkeit zu stärken. Dabei gehen die Autoren besonders auf die Erhebung von Kundeninformationen, die Bestimmung von Schlüsselprozessen und die Prozessbewertung ein. Der zweite Teil des Buches enthält Fallstudien mit kleinen und mittleren Unternehmen der Eisen- und Stahlverarbeitenden Industrie, der Elektro-, der Konsumgüter- und der Textilindustrie. In diesen Fallstudien werden die Bausteine des im ersten Teil behandelten Konzepts praxisnah dargestellt.

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