Erfolgsfaktor Kundenzufriedenheit: Handbuch f?r Strategie und Umsetzung by Hansj-image

Erfolgsfaktor Kundenzufriedenheit: Handbuch f?r Strategie und Umsetzung by Hansj

$ 58.41

Author: Hansjörg Künzel Format: Hardcover Item Width: 6.6 in ISBN-13: 9783642325519 Publisher: Springer Berlin / Heidelberg Series: Erfolgsfaktor Serie Ser. Type: Textbook Language: German Publication Name: Erfolgsfaktor Kundenzufriedenheit : Handbuch Für Strategie Und Umsetzung Subject Area: Business & Economics ISBN: 9783642325519 Book Title: Erfolgsfaktor Kundenzufriedenheit Item Length: 9.4 in gtin13: 9783642325519 Subject: Marketing / General, Management Number of Pages: X, 327 Pages Publication Year: 2012 Item Weight: 26.4 Oz

Description

Erfolgsfaktor Kundenzufriedenheit by Hansjörg Künzel Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description Die 1. Auflage ist unter dem Titel "Handbuch Kundenzufriedenheit. Strategie und Umsetzung in der Praxis" erschienen. Publisher Description Die Qualität von Gütern und Leistungen wird immer homogener – neue Alleinstellungsmerkmale sind gefragt, um Kunden zu begeistern! Zusätzlich haben Kommunikationstechnik und -kanäle in den letzten Jahren die Medien revolutioniert und gängige Marketingkonzepte völlig auf den Kopf gestellt. Die Kunden lassen sich nicht mehr mit Werbebotschaften berieseln, sie reden plötzlich mit – und wie! Bisweilen mit katastrophalen Folgen für Firmen, die die Wucht von Facebook, Twitter & Co. unterschätzen oder deren großartige Potenziale liegen lassen. Häufig fehlen klare Strategien und Konzeptionen, ein professioneller Ansatz ist oft nicht zu erkennen.In dieser völlig überarbeiteten und erweiterten Neuauflage beschreiben Experten namhafter deutscher Unternehmen und Hochschulen anhand von Best-Practice-Beispielen, wie es gelingt, in Zeiten globalen Wettbewerbs und steigender Online-Kommunikation konzeptionell nachhaltig aufgestellt zu sein.Lassen Sie sich inspirieren! Details ISBN 3642325513 ISBN-13 9783642325519 Title Erfolgsfaktor Kundenzufriedenheit Author Hansjörg Künzel Format Hardcover Year 2012 Pages 327 Edition 2nd Publisher Springer-Verlag Berlin and Heidelberg GmbH & Co. KG GE_Item_ID:144126409; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

  1. Seller sent me the wrong book, but the book they sent sounded interesting enough for me to keep it. I still contacted the seller and communication was fast and professional. They apologized for sending me the wrong book and said I could return it for a refund. I told them that I liked the book they sent me and wanted to keep it. They were happy. Told them thank you and happy new year. People make mistakes, but the fact that this seller was quick and professional and apologized made a difference.

    Prototype074

  2. The basket is perfectly what I ordered and as listed. It came in the factory packaging and was perfect upon delivery. Thank you postal service lol. The delivery took way longer than listed though, it was listed to come in a week from purchase, but took a whole month. I had some concerns at first, but communication with the company was top notch and they were very professional and answered most of my questions satisfyingly. Just prepare for a longer wait than listed, but I got what I bought lol.

    coalmineedbb

  3. The two new out-of-print books I ordered were exactly as described and shipped promptly. I did ask the seller's support person (an AI chatbot, I think) to be sure to package the items carefully, and "he" said that he'd make that request of the shipping department. I knew this was hooey, and as I expected, the books were shipped in nothing but a padded paper mailer, no other protection. I got lucky, no damage, but don't bother making special requests of this seller.

    Olivier Marguillard

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